New Manager Foundations (Coming Soon)

Course overview

New managers often step into leadership without formal preparation, yet they hold significant responsibility for culture, service delivery, and organisational risk. Investing in foundational capability ensures leaders are equipped to make fair, transparent, and well‑reasoned decisions that uphold community trust and strengthen workforce performance.

About the program

New Manager Foundations is a practical, confidence‑building program designed to support employees transitioning into their first leadership role. It equips new managers with the essential skills, mindsets, and governance awareness required to lead people, manage risk, and deliver outcomes in complex, community‑focused organisations. The program blends foundational management theory with real‑world public sector and NFP scenarios, giving participants the tools to lead with clarity, fairness, and accountability from day one.

Learning outcomes

• Understanding the role of a manager – moving from in the team to leading the team
• Building trust and psychological safety
• Setting expectations and delegating effectively
• Giving and receiving feedback
• Leading through change and uncertainty
• Delegation and priority management
• Self‑awareness and emotional intelligence